BRITVEX ADVISORY LTD

Complaints

Our promise

We want to get things right. If you're unhappy with any part of our service, please tell us so we can put it right and learn from it.

How to complain

• Use the form on this page, or email info@britvex.co.uk with "Complaint" in the subject.
• Tell us what went wrong, when, and what you would like us to do.
• Clients can also send a message from the Help section of their portal.

What happens next

• We acknowledge your complaint within 3 working days and tell you who is looking into it.
• A director who was not involved in the matter reviews it fairly and impartially.
• We send you a full written response within 8 weeks, usually much sooner. If we need longer, we'll tell you why and when to expect it.

If you're still not satisfied

• You can ask for your complaint to be reviewed again by a different director.
• If your complaint is about how we dealt with HMRC on your behalf, you can also contact HMRC.
• If your complaint is about how we handled your personal data, you can contact the Information Commissioner's Office at ico.org.uk.

We keep a record of every complaint and use it to improve our service.